Terms & conditions
The terms for using our website and services.
Last updated: November 2026
These terms govern your use of sahihimedia.co.ke and the services offered by Sahihi Media ("we", "us"). By using the website you agree to them. If you do not agree, please do not use the website.
1. Our services
We provide branding, graphic design, website design, digital marketing, communication, data and analytics, market research and lead-generation services. The website describes what we do; each project is agreed in a written quote, proposal or contract, which prevails over these terms if they differ.
2. Quotes, payment and timelines
- Quotes are valid for 30 days unless stated otherwise.
- Work starts after the agreed deposit is received. The balance is due as set out in the quote.
- Timelines depend on you giving us feedback, content and approvals on time. Delays on your side may move delivery dates.
- Prices on the website are guides; the written quote is what counts. Taxes are added where applicable.
3. Intellectual property
Once a project is paid for in full, you own the final deliverables made for you (for example your logo or website design). We keep ownership of our working files, tools, templates and any third-party material (fonts, stock images, plugins) which stay under their own licences. Until payment is complete, deliverables remain our property. We may show completed work in our portfolio unless you ask us in writing not to.
4. Your responsibilities
You confirm that the content, names and images you give us are yours to use and do not infringe anyone's rights, and that the information you give us is accurate.
5. Revisions and cancellation
The number of revisions included is stated in your quote. Extra revisions or changes of scope are charged separately. If you cancel a project, deposits are not refundable once work has started, and you pay for the work completed up to the date of cancellation.
6. Personal data
We handle personal data in line with the Data Protection Act, 2019, as described in our Privacy policy. If we process personal data on your behalf (for example email lists or analytics), we will do so only on your instructions and keep it secure.
7. Website use
You agree not to misuse the website: no attempts to break its security, send spam, scrape it at scale, or upload unlawful or harmful content. We may suspend access to anyone who does.
8. Disclaimers and liability
We take care to keep the website accurate and available but provide it "as is", without guarantees that it will be uninterrupted or error-free. Marketing and search results depend on many factors outside our control, so we cannot guarantee specific rankings, traffic or sales. To the fullest extent the law allows, our liability for any claim relating to our services is limited to the amount you paid us for the service concerned, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.
9. Third-party sites
Links to other websites are for your convenience. We are not responsible for their content or practices.
10. Changes
We may change these terms; the updated version applies from the date shown at the top.
11. Governing law and disputes
These terms are governed by the laws of Kenya. We will try to resolve any dispute through good-faith discussion first; failing that, the courts of Kenya have jurisdiction.
12. Contact
Sahihi Media · info@sahihimedia.co.ke · +254 746 494 615
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